Service / Parts
FIELD SERVICES PLUS COMPLETE IN-HOUSE REPAIR AND REBUILD
Our customer relationships begin when you start running our machines. The J.C. Steele commitment to customer service defines our after-the-sale relationships, which explains why so many of our customer relationships have endured over decades.
Our brick machine and stiff extrusion technologies are designed to thrive in harsh industrial environments, requiring minimal machinery repair. These machines are designed and engineered to simplify and minimize routine maintenance, such as replacement of wearing parts or controls.
We maintain a field service staff and fully equipped service trucks for on-site maintenance and repairs in the continental U.S. Our field service specialists handle planned or unplanned repairs, such as major machine overhauls, gearbox failures or thrust assembly replacement. Steele technicians also provide off-site technical support to customer maintenance departments, consulting with both U.S. and international extrusion equipment customers, and typically at no charge.
Customers also ship shafts or sub-assemblies to our Statesville, North Carolina, plant, where our technicians can evaluate, repair and rebuild equipment. Our commitment to reliable, cost-effective operations and a lower cost of ownership makes J.C. Steele brick machine systems or stiff extrusion equipment ideal for resource recovery and waste management.
Whether we’re supporting your in-house maintenance operations or providing machinery repair and machine rebuilding in our Statesville, North Carolina, plant, we offer documented quality, premium J.C. Steele wearing parts and lead times to minimize or eliminate unplanned downtime.
For more information on J.C. Steele service and parts, and the support we provide for your production requirements, talk to your regional J.C. Steele & Sons sales or service representative or call us at 1.704.872.3681 (in the U.S. call toll-free at 800.278.3353).