Warehouse / Inventory Commitment
THE J.C. STEELE WAREHOUSING AND INVENTORY COMMITMENT— OUR ONGOING INVESTMENT TO CUSTOMER SERVICE AND RELIABLE MACHINERY PERFORMANCE
Call 1.800.278.3353 for service and delivery
We’ve always believed that investing in inventory was good for us and our customers. Most of our customers depend on our equipment to run around the clock, so we work hard to ensure that we have anything a customer might need on the shelf.
In 2008, we reinforced that commitment by moving our parts inventory into a 60,000 square foot warehouse in Statesville, North Carolina, housing a deep inventory of over 5,000 itemized J.C. Steele machine parts, including wear parts such as point augers and spirals. J.C. Steele wearing parts are made from our 28PC high chrome iron alloy. This iron alloy is so durable and wear-resistant, machine components must be worn-in to achieve full production rates. We “pre-slick” virtually all augers made of 28PC to minimize or eliminate your break-in period.
In addition to wearing parts and machine parts, we also warehouse bearings, shafts, gears and sub-assemblies for all J.C. Steele machinery. Our warehouse staff have pagers for 24/7 availability in the U.S. and we pack our parts in containers for shipping or air freight. We have extensive experience with international deliveries, including all required shipping certifications and export regulations, to deliver your wearing parts with the industry’s best lead times.
In addition to our primary warehouse in Statesville, NC, we maintain satellite warehouse operations in Australia, Brazil, China and South Africa to support our global installed base. We also offer SteeleService, a database-driven web application designed to support eCommerce. You can read more about our 24/7 online order entry system here.
Customer sales and service records dating back to 1925
Our machinery has earned a reputation for being “brickyard tough” in some of the world’s highest-volume brick, block and tile plants, and it thrives in other harsh industrial environments, such as coal mines, steel mills and outdoor operations. We take pride in supporting these machines throughout their long service lives. J.C. Steele recognized the importance of detailed, accurate records years ago. Today, those records help us support virtually every piece of equipment made by the company.
We support our machines’ industry-leading durability and engineering with service and an inventory commitment to keep those machines running. The machines we built and sold in the 20th century will continue to produce high-volumes for decades to come, backed by customer service and wearing parts to deliver reliable world-class performance.
For more information on our warehousing and inventory commitment, and the support we provide for your production requirements, talk to your regional J.C. Steele & Sons sales or service representative or call us at 1.704.872.3681 (in the U.S. call toll-free at 800.278.3353).