{"id":8444,"date":"2021-03-24T15:43:17","date_gmt":"2021-03-24T19:43:17","guid":{"rendered":"https:\/\/www.jcsteele.com\/staging\/7740\/?page_id=8444"},"modified":"2021-07-29T11:31:44","modified_gmt":"2021-07-29T15:31:44","slug":"virtual-service","status":"publish","type":"page","link":"https:\/\/www.jcsteele.com\/staging\/7740\/resources\/virtual-service\/","title":{"rendered":"Steele Virtual Service Calls"},"content":{"rendered":"
[vc_row][vc_column width=”1\/2″][vc_custom_heading text=”Steele introduces virtual service calls for the industry\u2019s fastest emergency response” use_theme_fonts=”yes”][vc_empty_space height=”15px”][vc_column_text el_class=”intro”]A machine fails and production stops. How long does the OEM take to help you get back online?<\/p>\n

We can be on-site faster, thanks to our new virtual service center in Statesville, North Carolina. Steele virtual service technicians can now see your machines and share their expertise, using a new remote assistance platform with augmented reality software.<\/p>\n

This is the industry\u2019s fastest response to unplanned downtime. It also gives you virtual on-site support for diagnostics, scheduled maintenance, equipment audits and inspections. If our technicians need to be on site, they know what they\u2019re walking into.[\/vc_column_text][vc_empty_space height=”10px”]

\n

Answers for Frequently Asked Questions<\/b><\/h4>\n

Need fast answers for operating issues? Download our FAQ PDF.<\/p>\nDownload PDF<\/a><\/div><\/div><\/div>[vc_empty_space height=”5px”][\/vc_column][vc_column width=”1\/2″][vc_single_image image=”8545″ img_size=”full” style=”vc_box_shadow_border” onclick=”link_image”][vc_column_text]\n

Steele\u2019s new virtual service technicians deliver on-site expertise for machine maintenance and repair.<\/em><\/p>\n[\/vc_column_text][vc_empty_space height=”10px”][\/vc_column][\/vc_row][vc_row][vc_column][vc_separator color=”custom” style=”dotted” accent_color=”#afafaf”][vc_empty_space height=”10px”][vc_row_inner][vc_column_inner width=”1\/2″][vc_column_text el_class=”intro”]\n

How our virtual service calls work<\/strong><\/h2>\n

Log in with your mobile or tablet to connect with your Steele virtual service technician. Show us the machine you\u2019re working on and we\u2019ll start troubleshooting.<\/p>\n

We can zoom in for closeups of your machines, take hi-res snapshots and share files. Your Steele virtual service technician can pull up machine drawings, lubrication charts, technical service bulletins and support videos. We can also mark up images in multiple file formats, zeroing in on specific parts and moving through the steps to start running again.<\/p>\n

 <\/p>\n

On-site support for all of your Steele machinery<\/strong><\/h2>\n

Working together, we can guide you through troubleshooting for Steele\u2019s crushing and grinding, feeding, mixing and extrusion machinery. Your virtual service call works the same way as a traditional service call \u2014 the only difference is we\u2019re there instantly, without the travel time and expense.<\/p>\n

We can also provide virtual on-site consulting and training support, when department cuts or retirements leave you short-handed.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_single_image image=”8456″ img_size=”full” style=”vc_box_border” onclick=”link_image”][\/vc_column_inner][\/vc_row_inner][vc_row_inner content_placement=”middle”][vc_column_inner width=”1\/2″][vc_single_image image=”8459″ img_size=”full” style=”vc_box_border” onclick=”link_image”][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_single_image image=”8447″ img_size=”full” style=”vc_box_shadow_border” onclick=”link_image”][\/vc_column_inner][\/vc_row_inner][vc_column_text css=”.vc_custom_1616615878545{margin-top: -10px !important;}”]\n

We can zoom in for closeups of your machines, take hi-res snapshots and share files. <\/em><\/p>\n[\/vc_column_text][vc_empty_space height=”20px”][vc_column_text el_class=”intro”]\n

Schedule a demo to see a virtual service call<\/h2>\n

Want to see the improvements a virtual service call can make in machine uptime and plant efficiency?
\nContact us to schedule a demo.<\/u><\/a><\/strong><\/p>\n[\/vc_column_text][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column width=”1\/2″][vc_custom_heading text=”Steele introduces virtual service calls for the industry\u2019s fastest emergency response” use_theme_fonts=”yes”][vc_empty_space height=”15px”][vc_column_text el_class=”intro”]A machine fails and production stops. How long does the OEM take to help you get back online? We can be on-site faster, thanks to our new virtual service center in Statesville, North Carolina. Steele virtual service technicians can now […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":6423,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"nf_dc_page":"","footnotes":""},"class_list":["post-8444","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nSteele Virtual Service Calls - Steele Resources - J.C. Steele & Sons<\/title>\n<meta name=\"description\" content=\"Steele virtual service calls give you the industry\u2019s fastest response to unplanned downtime, with the support machine operators need to restart production.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.jcsteele.com\/resources\/virtual-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Steele Virtual Service Calls - Steele Resources - J.C. Steele & Sons\" \/>\n<meta property=\"og:description\" content=\"Steele virtual service calls give you the industry\u2019s fastest response to unplanned downtime, with the support machine operators need to restart production.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.jcsteele.com\/resources\/virtual-service\/\" \/>\n<meta property=\"og:site_name\" content=\"J.C. Steele & Sons\" \/>\n<meta property=\"article:modified_time\" content=\"2021-07-29T15:31:44+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.jcsteele.com\\\/resources\\\/virtual-service\\\/\",\"url\":\"https:\\\/\\\/www.jcsteele.com\\\/resources\\\/virtual-service\\\/\",\"name\":\"Steele Virtual Service Calls - Steele Resources - J.C. Steele & Sons\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.jcsteele.com\\\/#website\"},\"datePublished\":\"2021-03-24T19:43:17+00:00\",\"dateModified\":\"2021-07-29T15:31:44+00:00\",\"description\":\"Steele virtual service calls give you the industry\u2019s fastest response to unplanned downtime, with the support machine operators need to restart production.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.jcsteele.com\\\/resources\\\/virtual-service\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.jcsteele.com\\\/resources\\\/virtual-service\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.jcsteele.com\\\/resources\\\/virtual-service\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.jcsteele.com\\\/staging\\\/7740\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Steele Resources\",\"item\":\"https:\\\/\\\/www.jcsteele.com\\\/resources\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Steele Virtual Service Calls\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.jcsteele.com\\\/#website\",\"url\":\"https:\\\/\\\/www.jcsteele.com\\\/\",\"name\":\"J.C. Steele & Sons\",\"description\":\"J.C. Steele & Sons\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.jcsteele.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.jcsteele.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.jcsteele.com\\\/#organization\",\"name\":\"J.C. Steele and Sons\",\"url\":\"https:\\\/\\\/www.jcsteele.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.jcsteele.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.jcsteele.com\\\/staging\\\/7740\\\/wp-content\\\/uploads\\\/steele-logo-200.png\",\"contentUrl\":\"https:\\\/\\\/www.jcsteele.com\\\/staging\\\/7740\\\/wp-content\\\/uploads\\\/steele-logo-200.png\",\"width\":291,\"height\":200,\"caption\":\"J.C. Steele and Sons\"},\"image\":{\"@id\":\"https:\\\/\\\/www.jcsteele.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Steele Virtual Service Calls - Steele Resources - J.C. Steele & Sons","description":"Steele virtual service calls give you the industry\u2019s fastest response to unplanned downtime, with the support machine operators need to restart production.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.jcsteele.com\/resources\/virtual-service\/","og_locale":"en_US","og_type":"article","og_title":"Steele Virtual Service Calls - Steele Resources - J.C. Steele & Sons","og_description":"Steele virtual service calls give you the industry\u2019s fastest response to unplanned downtime, with the support machine operators need to restart production.","og_url":"https:\/\/www.jcsteele.com\/resources\/virtual-service\/","og_site_name":"J.C. Steele & Sons","article_modified_time":"2021-07-29T15:31:44+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.jcsteele.com\/resources\/virtual-service\/","url":"https:\/\/www.jcsteele.com\/resources\/virtual-service\/","name":"Steele Virtual Service Calls - Steele Resources - J.C. Steele & Sons","isPartOf":{"@id":"https:\/\/www.jcsteele.com\/#website"},"datePublished":"2021-03-24T19:43:17+00:00","dateModified":"2021-07-29T15:31:44+00:00","description":"Steele virtual service calls give you the industry\u2019s fastest response to unplanned downtime, with the support machine operators need to restart production.","breadcrumb":{"@id":"https:\/\/www.jcsteele.com\/resources\/virtual-service\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.jcsteele.com\/resources\/virtual-service\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.jcsteele.com\/resources\/virtual-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.jcsteele.com\/staging\/7740\/"},{"@type":"ListItem","position":2,"name":"Steele Resources","item":"https:\/\/www.jcsteele.com\/resources\/"},{"@type":"ListItem","position":3,"name":"Steele Virtual Service Calls"}]},{"@type":"WebSite","@id":"https:\/\/www.jcsteele.com\/#website","url":"https:\/\/www.jcsteele.com\/","name":"J.C. Steele & Sons","description":"J.C. Steele & Sons","publisher":{"@id":"https:\/\/www.jcsteele.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.jcsteele.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.jcsteele.com\/#organization","name":"J.C. Steele and Sons","url":"https:\/\/www.jcsteele.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.jcsteele.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.jcsteele.com\/staging\/7740\/wp-content\/uploads\/steele-logo-200.png","contentUrl":"https:\/\/www.jcsteele.com\/staging\/7740\/wp-content\/uploads\/steele-logo-200.png","width":291,"height":200,"caption":"J.C. Steele and Sons"},"image":{"@id":"https:\/\/www.jcsteele.com\/#\/schema\/logo\/image\/"}}]}},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.jcsteele.com\/staging\/7740\/wp-json\/wp\/v2\/pages\/8444","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jcsteele.com\/staging\/7740\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.jcsteele.com\/staging\/7740\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.jcsteele.com\/staging\/7740\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jcsteele.com\/staging\/7740\/wp-json\/wp\/v2\/comments?post=8444"}],"version-history":[{"count":6,"href":"https:\/\/www.jcsteele.com\/staging\/7740\/wp-json\/wp\/v2\/pages\/8444\/revisions"}],"predecessor-version":[{"id":8546,"href":"https:\/\/www.jcsteele.com\/staging\/7740\/wp-json\/wp\/v2\/pages\/8444\/revisions\/8546"}],"up":[{"embeddable":true,"href":"https:\/\/www.jcsteele.com\/staging\/7740\/wp-json\/wp\/v2\/pages\/6423"}],"wp:attachment":[{"href":"https:\/\/www.jcsteele.com\/staging\/7740\/wp-json\/wp\/v2\/media?parent=8444"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}